01302 372781
Our Terms & Conditions
Warmth You Can See, Comfort You Can Feel
Terms and Conditions
Introduction
Welcome to Firestide Stove! These Terms and Conditions outline the rules and regulations for the use of our website and services. By accessing this website and using our services, we assume you accept these terms. Do not continue to use the Firestide Stove website if you do not agree to all the terms and conditions stated on this page.
1. General Terms
By using this website, you warrant that you are at least 18 years of age or are visiting under the supervision of a parent or guardian. Firestide Stove reserves the right to refuse service to anyone for any reason at any time. All content on this site, including text, images, logos, and information, is the intellectual property of Firestide Stove unless otherwise stated.
2. Services and Products
Firestide Stove offers custom stove fitting, maintenance, and related services. Our products and services are subject to availability, and we reserve the right to discontinue any product or service at any time.Prices for our services are subject to change without notice. We will not be held liable for any price changes, modifications, or discontinuance of services.
3. Payments and Invoicing
Payment for services must be made in full unless otherwise agreed upon prior to the commencement of the service. Payment methods accepted will be outlined in your invoice. Late payments may be subject to additional fees, and failure to pay on time may result in suspension of services.
4. Cancellation and Refund Policy
Cancellations must be made at least 48 hours in advance for a full refund. Cancellations made less than 48 hours in advance may be subject to a cancellation fee. If Firestide Stove needs to cancel a service due to unforeseen circumstances, we will provide a full refund or reschedule the service at a mutually convenient time.
5. Liability and Warranties
Firestide Stove ensures that all services and products provided are of high quality. However, we will not be held responsible for any indirect or consequential loss arising out of your use of our services or website. In the event of damage to your property caused by our negligence during stove installation or maintenance, Firestide Stove will take reasonable steps to rectify the issue.
6. Website Usage
You agree to use our website only for lawful purposes and in a way that does not infringe upon the rights of others or restrict their use and enjoyment of the website. We reserve the right to terminate access to our site if we believe you have violated these terms.
7. Third-Party Links
Our website may contain links to third-party websites or services that are not owned or controlled by Firestide Stove. We are not responsible for the content, privacy policies, or practices of any third-party sites or services.
8. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising out of the use of this website or our services will be resolved under UK law.
9. Changes to the Terms
Firestide Stove reserves the right to update these Terms and Conditions at any time. It is your responsibility to check this page periodically for changes. Your continued use of our website following the posting of any changes constitutes acceptance of those changes.
For any questions or concerns regarding these terms, please contact us at
Email: [email protected]
Mob: 07580 260132
Tel: 01302 372 781
Privacy Policy
Introduction
Firestide Stove is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website or use our services. By using our website, you agree to the practices described in this policy.
1. Information We Collect
Personal Information: When you visit our site, contact us, or book a service, we may collect personal information such as your name, email address, phone number, and address. Non-Personal Information: We may collect non-identifying information such as your IP address, browser type, and usage data for analytical purposes.
2. How We Use Your Information
To provide and improve our services to you, including custom stove fitting, maintenance, and other related services. To respond to your inquiries, process your orders, and send you important updates regarding your service appointments. To send you promotional materials and updates, but only if you have opted in to receive such communications.
3. Data Security
Firestide Stove implements appropriate security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee the absolute security of your information.
4. Sharing Your Information
Firestide Stove does not sell or share your personal data with third parties, except in the following cases: If required by law to disclose your information. To trusted third-party service providers who assist us in operating our website and services, as long as they agree to keep your information confidential.
5. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve your user experience. Cookies are small files stored on your computer that help us remember your preferences and understand how you use our website. You can choose to disable cookies in your browser settings, but doing so may affect the functionality of our website.
6. Your Data Rights
You have the right to access, update, or delete the personal information we hold about you. If you would like to exercise any of these rights, please contact us at Email: [email protected] / Mob: 07580 260132 / Tel: 01302 372 781. You may opt-out of receiving marketing communications from us at any time by following the unsubscribe instructions in the emails we send you or by contacting us directly.
7. Retention of Data
We will retain your personal information only for as long as necessary to provide the services you have requested or as required by law.
8. Third-Party Links
Our website may include links to external sites that are not operated by Firestide Stove. We are not responsible for the privacy practices or content of these third-party websites. We encourage you to review the privacy policies of any external websites you visit.
9. Changes to This Privacy Policy
Firestide Stove reserves the right to update or modify this Privacy Policy at any time. We will notify you of any changes by posting the new Privacy Policy on this page. Your continued use of the website after changes have been made will signify your acceptance of the updated policy.
10. Contact Us
If you have any questions or concerns regarding this Privacy Policy, or if you would like to request access to or correction of your personal data, please contact us at:
Email: [email protected]
Mob: 07580 260132
Tel: 01302 372 781
POPULAR QUESTIONS
Get Answers to Your Questions
Got a question? Someone might have already asked the same one. Check our FAQ's and if you can't find what your looking for, you can ask our Biz Bot or give us a call
What types of stoves do you install?
We specialize in installing wood-burning, gas, and electric stoves. Whether you’re looking for a traditional wood stove or a modern electric one, we have the expertise to custom fit the perfect stove for your home.
Do I need a chimney to install a stove?
Not necessarily! While traditional wood-burning stoves often require a chimney, we can install flue systems for homes without chimneys. Additionally, gas and electric stoves do not require chimneys, making them a versatile option for any home.
How long does the installation process take?
The installation time depends on the type of stove and the complexity of the installation. On average, most installations take between 1 to 3 days. We’ll give you a detailed timeline during the consultation phase.
Are your stoves energy efficient?
Yes, all of the stoves we install are highly energy-efficient. Modern wood-burning stoves, gas stoves, and electric models are designed to provide maximum heat output while minimizing energy consumption and emissions.
Do you offer maintenance or servicing for stoves?
Absolutely! We offer comprehensive maintenance and servicing, including chimney sweeping, flue inspections, and stove repairs to ensure your stove remains safe and efficient for years to come.
Ready to transform your home with a beautifully fitted stove?
Contact Fireside Stoves today to discuss your project, book a consultation, or learn more about our services. Our friendly team is here to help!
Created | Maintained | Hosted by WalkerBiz Ltd
WalkerBiz is a comprehensive marketing platform designed to help business owners excel. With cutting-edge AI technology, we simplify and automate the toughest challenges businesses face today. Our state-of-the-art tools empower our clients to stand out from the competition, offering not just advanced solutions but also custom-built websites and AI-powered social media campaigns. We provide free, no-obligation consultations to help determine how our services can fuel the growth and success of your business, ensuring you're always one step ahead. For more information visit www.walkerbiz.co.uk
TESTIMONIALS
What Client Our Says About Us
Chezzie Harvey
I will vouch for them expecialy when it comes to full insterlations. Fantastic Team! Makes me excited for winter!
Shaun Riggett
Swept my multi fuel stove chimney and put some new rope on my door excellent service very polite and left the house spotless and given great advice for the future Would highly recommend 5/5 .
Thank you Dean!
Carra Grayson
So after begging for a stove for the last 20 years, Graysos eventually caved and let me have one we literally sat for the whole of last night just staring at it…the smell , the warmth …just everything about it transported me back to my youth…I just absolutely love it
Ignite Your Home's Warmth and Style with Fireside Stoves Today!
Quick Links
Home
Contact Us
Blogs
Case Studies
T's & C's
Contact Details
5 Dr Anderson Avenue, Doncaster South Yorkshire DN7 5EQ
01302 372 781